Frequently Asked Questions
Find practical answers about private transfers, booking details, vehicles, luggage and managing your journey.
Frequently Asked Questions
Useful information about planning, requesting and managing your private transfer.
Which airports can I request?
Use the correct airport name and code: Barcelona El Prat (BCN), Girona–Costa Brava (GRO) or Reus (REU). Each route requires its own quote.
Can I arrange a hotel or cruise-port transfer?
Provide the full hotel address or confirmed cruise terminal, travel date, passengers and luggage. Include ship details where useful and ask about separate return journeys.
Is my vehicle shared with other bookings?
These pages describe private transport for your travelling party. Check your confirmation for the vehicle category and passenger arrangements.
Is a specific vehicle model guaranteed?
Vehicle images illustrate the fleet categories. A particular model is guaranteed only when explicitly stated in your booking confirmation.
Can I book an hourly service?
Share the duration, planned stops, passenger count and luggage. Confirm minimum duration, included travel, waiting and any additional charges in the quote.
Can I request assistance or an accessible vehicle?
Explain the practical assistance and vehicle requirements before booking, without sharing unnecessary medical details. Availability and the scope of assistance must be confirmed.
What payment methods are available?
Check the payment instructions supplied with your quote or booking. Confirm any deposit, balance deadline and payment recipient before paying.
Are waiting time and flight monitoring included?
Check the specific allowance and service conditions in your booking. Do not assume an unlimited wait or flight-monitoring service without confirmation.
Can I change the pickup address?
Contact info@transferbcn.es with your reference and the new address as soon as possible. Changes require confirmation and may affect availability or price.
How do I report lost property?
Email info@transferbcn.es with the date, route, booking reference and a description of the item. Any collection or return arrangement must be agreed.
Where do I meet the driver at the airport?
Follow the instructions supplied with your confirmed booking. Share your flight number, check the airport and terminal, and keep your phone available after landing.
How is the transfer price calculated?
Your quote depends on the route, travel details, vehicle, luggage and extras. Review the total and conditions before confirming; additional stops or waiting need agreement.
Can I request a return journey?
Yes. Provide the pickup address, travel date and departing flight where relevant. Agree the pickup time with enough allowance for the journey and airline check-in guidance.
Can I bring extra luggage or request child seats?
List every suitcase, pushchair and larger item. Include children’s ages and requested seats. Confirm suitable capacity, availability and any charges before booking.
What happens if my travel plans change?
Contact TransferBCN promptly with your booking reference and revised details. Changes are subject to the agreed conditions, availability and any confirmed difference in price.
When is my transfer confirmed?
Check the status in your booking message. A request acknowledgement means your details were received; the transfer is confirmed only when the message explicitly says so.
How do I request a minibus or coach?
Email info@transferbcn.es with the full itinerary, passenger count, luggage and travel dates. Group transport requires an individual quote and availability confirmation.
Can I cancel my booking?
Send a written request with your booking reference to info@transferbcn.es. The deadlines, charges and refund conditions supplied with your confirmed booking apply; ask for clarification if they are unclear.
Ready to Plan Your Journey?
Email info@transferbcn.es with your route, date, passengers and luggage. For an existing booking, include your reference.